Withdrawal policy & sample withdrawal form
If you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. make the purchase for purposes which can predominantly neither be attributed to your commercial nor your self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third-party other than the carrier designated by you took possession of the goods.
To exercise your right of withdrawal, you must
Worringer Str. 19
inform you by a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you cancel this contract, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your cancellation of this contract. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event you will be charged for such refund.
We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You shall return or deliver the goods to us or to [the name and address of any person authorised by you to receive the goods] immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.
Sample withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
Worringer Str. 19
-------- Start of the withdrawal form --------
I/we (*) hereby cancel the contract concluded by me/us (*) concerning
the purchase of the following goods (*):
Ordered on (*)/received on (*)
Name of the consumer(s):
Address of the consumer(s):
Signature of consumer(s) (only for paper notifications)
(*) Delete as appropriate.
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