Returns at Sockstock®
How long can I return an order?
As a consumer, you have a 14-day right of withdrawal by law. In addition, we offer you a voluntary 30-day right of return in which you can return your ordered socks without giving reasons.
To which address can I return my socks?
Worringer Str. 19
How do I return an order?
If you would like to change the colour or size of your socks, or if you no longer like the socks you ordered, you can simply return them within the 30-day return period.
This is how you proceed:
- Simply send us a message by e-mail (firstname.lastname@example.org) or via the live chat window at the bottom right of our online shop.
- Then we'll send you a return label to print and stick on.
- Stick the return label on the sock package and hand it in at a DHL branch.
- We will refund the order value within 1 - 3 working days.
How much does the return shipment cost?
There are 5 € costs for the return shipment.